Frequently Asked Questions

Facility Questions

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Do you have WiFi?

The hotel offers FREE WiFi to all guests. WiFi is available in the guest rooms, public space and meeting rooms.

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What amenities are included in your rooms?

Standard amenities included in all guest rooms are a mini fridge, LCD TV, premium coffee maker, hair dryer, and complimentary WiFi.

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Do you offer parking?

Yes, the hotel has self-parking which is free for guests.
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Do you offer room service?

Yes, room service is available daily from 6:30 A.M. to 10:00 P.M. We also have an on-site restaurant, Legends Bistro, which serves breakfast, lunch, and dinner daily. Our restaurant is open from 6:30-10:30, 11:00-2:00, and 5:00-10:00.

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Do you have a fitness center?

Yes, our fitness center is open 24 hours a day and located on the 1st floor. 

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Are you pet-friendly?

Hotel Capstone is a pet free hotel. However, we are proud to partner with the Animal Medical Center of Tuscaloosa to offer a special rate for boarding pets during your stay in Tuscaloosa.We do allow service animals recognized under the Americans with Disabilities Act (ADA). 

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Do you have a pool?

Yes, Hotel Capstone has a pool which can be enjoyed between the hours of 9:00AM and 10:00 PM. Please note that hours may vary due to weather and season.

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Do you have ADA rooms?

We have Accessible rooms which have either roll-in showers that are wheel chair accessible or handrails in a bathtub. Please contact reservations at 205-343-1118 for more information.

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Do you have connecting rooms?

Connecting rooms are available upon request but are not guaranteed. Adjoining rooms can also be requested at the time of reservation and we will do our best to accommodate your request.

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Do you offer shuttle service?

Our shuttle service is complimentary for our guests from 7:00AM to 9:00PM. The shuttle can take our guests to any location on campus or within 6 miles of the hotel. For transportation from the airport, Scuttle Shuttle picks up and drops off at the Birmingham- Shuttlesworth International Airport. For more information, please visit: https://www.scuttleshuttle.com/routes.html.

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Do you offer laundry service?

Same day laundry service is available Monday through Friday (except on holidays). If laundry is dropped off prior to 8:00AM, it will be returned by 6:00PM the same day.

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Is smoking allowed at the hotel?

We are a smoke-free facility.

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Do you have a spa?

Hotel Capstone does not have a spa. Our staff is more than happy to assist you in finding a nearby spa.

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I lost an item. How do I retrieve it?

Please visit our Chargerback page to search our lost and found items. 

Reservation Questions

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Do you offer luggage assistance?

Yes, our bellmen are happy to assist you with your luggage whether you are checking in or out. You can call the front desk from your room to have a bellmen sent to your room.

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What time is check-in and check-out?

Standard check-in time is 3:00PM, however you may store your luggage at the Bell Desk until your room is ready. Our standard check-out time is 12:00PM. Please note that late checkout requests are based upon availability on the date of departure. Additional charges may apply.

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What is your Cancellation Policy?

Reservations can be cancelled without fee until 6:00 PM the day prior to check-in. After 6:00 PM the day prior to check-in, the guest will be charged for the first night’s room and tax. Please note that standard cancellation policies do not apply for special events (A-Day, Home Football Weekends, Graduation).

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I booked through a third party travel site. How can I make changes to my reservation?

Any reservations made through Online Travel Agents (Booking.com, Hotels.com, Expedia, etc.) must have any  changes made through the party which the original reservation was made. This includes cancellations, arrival/departure adjustment, room type changes, etc. 

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Do you charge for early departure?

If you check out before 3:00PM on the day prior to your scheduled check-out date there is a $75.00 early departure fee. If you leave after 4:00PM you will be charged the full night’s room rate and tax.

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I would like something delivered to my room. How do I do this?

The hotel offers a variety of custom amenities which can be delivered to your room prior to arrival or during your stay. Please contact our Director of Guest Services (Matt.Hood@HotelCapstone.com) to inquire about our in-house special amenities.

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What do I need to check-in?

A government issued photo ID must be presented at check-in and must match the name on the reservation. Driver’s Licenses, Passports, and Non-Driver Identification Cards are all acceptable forms of IDs. If a reservation is made directly through the hotel, a credit card will be used to guarantee the reservation but will not be charged. At check-in, the full stay’s room and tax plus an additional 15%/day for incidentals will be authorized. At check-out, the credit card will be charged and any remaining incidental fee will be returned to the card within 5-7 business days
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I have a question about my bill. Who should I contact?

The front desk can assist with billing questions and can be reached at 205-752-3200. For additional questions, please contact info@hotelcapstone.com or call 205-343-1104.

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